Virgin when does my contract end

However, there is a lot of information stored in the small print, from additional fees and rights of cancellation to terms of acceptable use and general standards of service.

In this guide we look at the details of a Virgin Media contract, including what to expect when it comes to your all-important monthly bill. Primarily, your broadband contract contains the essential information unique to you and what you have agreed to pay for, including your broadband speed, and a TV bundle and mobile deal if you chose to add one. It will also include the date your contract began, the date your minimum term will end, your current monthly fee, and what your new fee will be after your initial contract period finishes.

As well as this basic information, the contract also contains a whole host of terms and conditions, including legal limitations, any additional fees you may be subject to, credit check requirements and information on how to complain or request compensation.

Virgin Media offers broadband and TV contracts on both an month basis and a one-month basis. The one-month deals are a lot more expensive than the month deals.

After this period, you are entitled to cancel your service and switch to another provider, or choose to stay. If you are on an month contract, your monthly fee is likely to increase, but it is possible to negotiate a discount.

If you decide to cancel your contract before the minimum term, you will be charged termination fees. If Virgin makes changes to your contract mid-term, such as introducing a price rise, it is obliged to give you advance notice and give you the opportunity to cancel without incurring any fees. When you first sign up with Virgin Media you will be supplied with all the equipment you need on an agreed date.

Be mindful that the equipment is loaned to you — it does not belong to you and you are not permitted to sell it at any point. Virgin Media expects you to use and look after all its equipment properly and return it all if you cancel your contract. This includes both TV boxes and routers. Virgin will send you pre-paid packaging in which you can return these items. If you do not return the equipment or it is not in a good condition, then you may be charged up to the full value of it.

In some cases, Virgin may be able to collect it from you if you are unable to post it. If you return the equipment after you have been charged but within 80 days of terminating your contract, Virgin will refund you, and issue a cheque if your account is in credit. If you decide that you want to cancel your contract with Virgin Media, you can do so without incurring any fees within the first 14 days.

This is 14 days from receiving your contract, receiving the equipment, or your service start date — whichever is latest.

After that day cooling-off period, if you decide you want to cancel before the minimum term of your initial contract is passed, then you will be charged termination fees. This is likely to be calculated in accordance with how many months you have left on your contract.

This is because Virgin Media uses a different network of cables capable of providing far faster speeds. I'm committed to ditching Virgin, but given my experience I can understand why some people might decide it's not worth the hassle fancy ditching Virgin yourself? Compare top Sky deals. The UK's best and worst broadband providers. Contacting Virgin Media as a journalist was tricky and I sent two emails before they got in touch.

On my case, a spokesperson said the customer service advisor had "followed protocol" and added: "Like many businesses, Virgin Media ask customers for information about why they want to switch to a different provider.

But they do acknowledge that seven calls seemed excessive — apparently, it was down to advisors trying to follow up on an earlier complaint as well. Fed up with Virgin? Compare top Sky deals or build your own package here. Have you ever encountered problems leaving a broadband provider? Is there anyone you'd particularly like to commend for their service?

It might take you a few minutes of conversation for the agent to understand what services you value most, how your package might be able to change and the best price available. We use cookies to help make this website better. You can view our cookie policy here. Continue using site. Energy ismybillfair? Mobile Phones ismybillfair? Car Breakdown ismybillfair?

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